Glastonbury Parks, Recreation & Senior Services
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Cancelation and Refund Policies


Parks and Recreation Cancelation and Refund Policy
Please review your registrations carefully.
• Refunds will be automatic if a program is canceled.
• To avoid classes being canceled at the last minute due to insufficient enrollment and in order to accommodate waiting lists in a timely fashion, refund requests must be made no later than five (5) business days before the program begins. Refund requests will not be considered after this time unless accompanied by a doctor’s note.
• Refunds cannot be given on trips, special events, facility reservations, and passes.
• For Glastonbury Boathouse and Riverfront Community Center facility rentals, please refer to your contract for cancelation policies.
• Registrations processed by credit card will be credited to the card used. All other refunds generally take 2-4 weeks to process.

How Do I Cancel?
In response to the increased volume of program offerings, we are implementing a more streamlined process for program cancellations to better serve our participants.

Program cancelation requests will only be accepted using our Program Cancelation Request form. This process is designed to make program cancelations more convenient and efficient for our participants, minimize errors, ensuring that cancelations are processed accurately, and to facilitate a smooth refund eligibility process.

The Program Cancelation Request Form is available on the MyRec home page and can also be accessed on the Glastonbury Parks and Recreation website under “Programs and Activities”.  CLICK HERE to directly access the form. 

If you encounter any challenges or have questions regarding the new process, please feel free to reach out by emailing us at recreation@glasotnbury-ct.gov or give us a call at (860)652-7679.


Senior Services Refund Policy
All trips are non-refundable unless there is a waitlist and a replacement can be found. If minimums are not met, and the trip is canceled, payment will be refunded. All classes are subject to cancellation if not enough students are enrolled at the time of the first class.  Please Note:  If participants do not sign up by the first day of the month in which the class begins, a late fee of $5.00 will be assessed. Registrations made on the first day of class will be assessed at a higher fee of $10.00.
 
Individuals may try any exercise/dance class (at no cost) prior to registering for the class.  Refunds to participants will be made for medical reasons only and cannot be prorated once the class has begun.  Documentation from a medical professional is required for all refunds.



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